Frequently asked questions
Don't worry, it's not just you.
How do your payment terms work?
how do your payment terms work?
For once of projects, we take a 50% deposit to book in your start date, and 50% on finalisation. For ongoing projects, we break up your monthly fee into fortnightly half payments. Your exact payment terms will be outlined in the schedule section of your service agreement.
What If I Need To Change My Monthly Package?
What If I Need To Change My Package?
We have flexible contract terms because not everyone is ready to get married on the first date. We start with a 3-month commitment for our ongoing packages, but after that period we continue on a month-by-month basis. We review your allocated hours every 3 months to ensure it still suits your needs. For ongoing projects, we'll work together month-to-month, and we just require 30 days notice if you ever need to cancel. If you need to upgrade or downgrade your package, we'll always do our best to work with you and tailor something that suits.
Our standard terms only require a 30 days notice period for monthly clients to cancel or change their package, so if you need to upgrade or downgrade, we’ll work with you and be as flexible as we can.
What If im not entirely sure what i need?
What If Im Not Entirely Sure What I Need?
That’s okay, that’s why we’re here! We’ll discuss your goals in our initial free 30 minute chat, and then we’ll put together a plan of attack with you.
Do you provide recommendations each month?
Do You Provide Recommendations Each Month?
Every month, we share results that you’ll actually understand and use. Our reports come in two forms: a clear, actionable PDF summary plus a 5-minute video walkthrough from our team.
And if you're running ads, we'll touch base regularly so you’ll always know exactly how your marketing moves are paying off.
Do you have any testimonials I can View?
Do You Have Any Testimonials I Can View?
Boy do we, just check out our Google reviews right here to see all of the amazing feedback we’ve gotten so far! Want more specific examples? Just holla.
Who Will I be working with?
Will I Be Working With Katy Or Hayley?
Your dedicated Account Manager is our wonderful Mel—so she'll be your go-to for absolutely everything.
The best part? The team you meet in your onboarding strategy session is the same strategic superstar who'll be managing your account. No surprises, no offshoring—just the reliable, responsive support of Mel and our collaborative, locally-based team. You'll always have the right talent ready to meet deadlines, smash goals and answer any questions along the way.
What is your best social media tip?
What Is Your Best Social Media Tip?
Social media is about being SOCIAL. It’s not just another way to sell your products/services. You’ll see real results for your brand when you start to communicate with your followers & build real relationships. Strengthen your content by using real data and measuring the effectiveness of what you do and give your followers VALUE above all else!
How Will I Know If Social Media Marketing Will Work For My Business?
How Will I Know If Social Media Marketing Will Work For My Business?
Social media marketing is a fundamental part of every business marketing plan. Whether it be a simple organic (non-paid) content strategy or a more elaborate paid end to end marketing funnel, every business can benefit from having a plan in place. If you’d like to chat to us about putting together a marketing plan for you, check out the link here.
How does Oh My Digital use AI?
I'm Rebranding & Facebook Wont Let Me Change My Brand Name? Help!
We use AI to improve efficiency, not replace expertise. From faster content drafts to smarter reporting, and deeper personalisation, our team uses AI to make your marketing more strategic, personal and impactful - while ensuring every output is reviewed by a human expert who knows your brand inside out. Check out this breakdown for more information.
Is Pinterest for business owners too?
Is Pinterest For Business Owners Too?
Have you ever been lying in your bed late at night, scrolling through Pinterest for some inspo and thought, “I wonder if I can use Pinterest for my business?”. Well, look no further, because we have all the answers to your questions on how to use Pinterest to grow your business right here!
Does a social media scheduling tool affect my reach? And which should I use?
Does a social media scheduling tool affect my reach? And which should I use?
There have been many tests done to see if social media scheduling tools affect reach, and all have very different results. However, from our tests alone, we can conclusively say that no, using a scheduling tool does not affect reach. If anything, it just free’s up a hell of a lot of your time and saves a lot of stress!
We use the tool Later, because it schedules Pinterest, Facebook, Instagram feed & stories, which we LOVE. It can be a little buggy but aren’t they all.
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