Spoiler: We didn’t replace people. We replaced wasted time. If you’re a service-based business owner trying to do it all, you already know the drill: As Head of Operations at Oh My Digital, I knew something had to give. I’ve always been obsessed with efficiency—not because it’s trendy, but because it protects our most valuable […]

You know at Oh My Digital, we believe in radical transparency, so we’re lifting the lid on the exact changes we made to our onboarding process that led to a 47% increase in proposal conversions. Whether you’re a fellow service-based business looking to create smoother first impressions, or you’re just curious about how we turn new enquiries into raving brand fans, we’re breaking it all down today.

We swapped burnout for boundaries, and our clients are better for it. Here’s how we ditched hustle culture and changed our marketing results.

Oh My Digital began with a very real frustration—one we knew other business owners were feeling too. Tired of being let down by agencies full of cookie-cutter strategies, buzzwords, and burnout? Yeah, us too.

After 8+ years running Oh My Digital, a female-led digital marketing agency for service-based brands, I decided to do something different. I ran a ChatGPT self-audit for business owners—on myself. The result? Insightful. Slightly uncomfortable. But completely empowering.

Celebrating 8 years of Oh My Digital with 8 unconventional lessons for sustainable, real-talk growth. Get inspired and spark your own ‘aha’ moments!