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How do your payment terms work?

We require a 50% deposit to book in your start date, and 50% on finalisation of your once-off projects OR 50% in a fortnight for ongoing projects. Total transparency is where we start, so our invoices are completely broken down and you know where your money is going up front!

What if I need to change my package?

We don’t lock anyone in to anything. You sign on for one month at a time, cancel with 30 days notice! So if you need to upgrade or downgrade your package, we’ll work with you to tailor something that suits.

What if I'm not entirely sure what I need?

That’s okay, that’s why we’re here! We’ll discuss your goals over our initial 20 min free chat, and then from there we’ll put together a plan of attack moving forward. Once you’ve signed off we can chat timelines! Pick the time that suits you here.

Do you provide recommendations each month?

We certainly do! Every month you’ll receive a comprehensive report detailing how the month went, and what we’d like to do moving forward!

Do you have any testimonials I can view?

Boy do we, just check out our Facebook page right here to see all of the amazing feedback we’ve gotten so far! Want more specific examples? Just holla.

Will I be working with Hayley or Katy?

Once you’ve signed off on your project, we’ll be in touch to let you know whether it will be Hayley or Katy that you’re working with! We split our projects based on skill and available time, so you are guaranteed to have the best results possible.

How can I learn social media marketing?

There are so many amazing sources out there for learning social media marketing! Here are a few we suggest:

  • Follow some of the industry leaders that give you valuable tips on Instagram, here are a few we recommend (us, well dah, Villa Management & Wordfetti)
  • Sign up to industry newsletters
  • There are some amazing online and physical workshops out there! We have an online Instagram Workshop available. It’s self-paced and so actionable!

What is your best social media tip?

Social media is about being SOCIAL. It’s not just another way to sell your products/services. You’ll see real results for your brand when you start to communicate with your followers & build real relationships. Strengthen your content by using real data and measuring the effectiveness of what you do and give your followers VALUE above all else!

How do I know if social media marketing will work for my business?

Social media marketing is a fundamental part of every business marketing plan. Whether it be a simple organic (non-paid) content strategy or a more elaborate paid end to end marketing funnel, every business can benefit from having a plan in place. If you’d like to chat to us about putting together a marketing plan for you, check out the link here.

I'm rebranding, but Facebook isn't letting me change my Facebook brand name. Help!

Facebook like to make sure that you’ve given your followers sufficient notice before changing your brand name. We’ve been through this process ourselves, so we documented it here, so that you know exactly what you need to do to arm yourself for success! Feel free to holla at us over on our Instagram to let us know how it went, we’d LOVE to hear about it!

Is Pinterest for business owners too?

Have you ever been lying in your bed late at night, scrolling through Pinterest for some inspo and thought, “I wonder if I can use Pinterest for my business?”.Well, look no further, because we have all the answers to your questions on how to use Pinterest to grow your business right here!

Does a social media scheduling tool affect my reach? And which should I use?

There have been many tests done to see if social media scheduling tools affect reach, and all have very different results. However, from our tests alone, we can conclusively say that no, using a scheduling tool does not affect reach. If anything, it just free’s up a hell of a lot of your time and saves a lot of stress!

We use the tool Later, because it schedules Pinterest, Facebook, Instagram feed & stories, which we LOVE. It can be a little buggy but aren’t they all.

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